Return & Refund Policy

Order Cancellation

Please contact us if you wish to cancel or amend your order. Although we cannot guarantee this, we will happily do our best for any orders that have not already been processed.

Package Interception

Upon receiving a timely request, we will make reasonable efforts to intercept and halt the shipment. If the package has already entered transit and interception is not possible, you may return the item after delivery, and we will assume responsibility for the return shipping cost.

For Non-Quality Issues

In the event that a customer requires a return due to subjective reasons rather than quality issues, the customer should pay for the cost of return shipment. You may initiate a return by email the reason for your return, your order number and your name to contact@nicedaylab.com.

For Defective/Damaged/Incorrect Items

Your satisfaction is our priority. If your order arrives damaged or incorrect (please report within 7 days of delivery), or if your product develops a functional defect during use, contact contact@nicedaylab.com with your order number and mandatory high-resolution video or photo evidence of the issue. NICEDAY reserves the right to determine the final resolution, which may include repair, replacement, or a refund.

Refund Process and Details

Please allow 1 week for your return to be processed. Refunds will be processed by NICEDAY every Friday. It can then take up to 48 hours for the money to be credited by the bank into the customer's account. NICEDAY will not issue refunds for products purchased through other entities, such as distributors or retail partners. Returned items must be delivered to us unused, in original packaging, and in the condition they were received, or they may not be eligible for a refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in the return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without an actual receipt of the item(s) or proof of received return delivery. We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected upon return.