We're sorry that the package you received is incorrect. Please Contact Us with the following information to speed up the process.

1. Order number (this can be found in your order confirmation)

2. The name of the missing product

3. Clear image of all product/s received in one photo

Our Customer Service Team will investigate and provide further information.

Your satisfaction is our priority. If your order arrives damaged or incorrect (please report within 7 days of delivery), or if your product develops a functional defect during use, contact contact@nicedaylab.com with your order number and mandatory high-resolution video or photo evidence of the issue. NICEDAY reserves the right to determine the final resolution, which may include repair, replacement, or a refund.

*Please note that this applies only to orders placed on nicedaylab.com. For purchases made through third-party retailers, we advise you to contact the place of purchase for assistance.

Please allow 1 week for your return to be processed. Refunds will be processed by NICEDAY every Friday. It can then take up to 48 hours for the money to be credited by the bank into the customer's account. NICEDAY will not issue refunds for products purchased through other entities, such as distributors or retail partners. Returned items must be delivered to us unused, in original packaging, and in the condition they were received, or they may not be eligible for a refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in the return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without an actual receipt of the item(s) or proof of received return delivery. We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected upon return.

The ‘best before’ measure of your NICEDAY product is determined by the time of opening. The jar icon on the side of the label indicates the number of months the product will be at its best once open. For example, 12M equals one year from date of opening, 9M equals nine months from date of opening.

Caring for your products will keep them in perfect condition so they can continue to make moments. Please see the below guide to help you keep your favorite pieces as wonderful as the day you bought or were given them.

1. Dishwasher Safe: Yes (gentle cycle)

2. Microwave Safe: Yes (unless metallic decor)

3. Oven Safe: Yes (up to 180℃ / 356℉)

4. Freezer Safe: Yes

Before First Use: Remove all labels, soak in hot soapy water, rinse well, and dry with a soft cloth.

Microwave safe if the ceramic has reached room temperature before. Avoid sudden temperature fluctuations. 

Tolerates freezing, but sudden large temperature fluctuations must be avoided during freezing/thawing.